Refund policy

Return & Exchange Policy

At Ratna Mahal Heritage Wear, we are committed to providing premium-quality ethnic and heritage wear. If you're not completely satisfied with your purchase, we're here to help.

7-Day Return Window

You may request a return within 7 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

The item must be unused, unwashed, and in its original condition.
All original tags, labels, and packaging must be intact.
The product must not show signs of wear, stains, perfume, or damage.
A valid order number or proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

Products purchased during clearance or final sale.
Customized or altered garments.
Gift cards (if applicable).
Any item returned without original tags or in a used condition.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 5–7 business days.
Shipping charges (if any) are non-refundable unless the return is due to a damaged, defective, or incorrect product.

Exchange Policy

Need a different size or received a defective item? We offer exchanges subject to stock availability. If your preferred size is unavailable, a refund or store credit may be offered.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will arrange a replacement or refund at no additional cost.

Return Shipping

If the return is due to a change of mind, return shipping charges may be borne by the customer unless otherwise stated.
If the return is due to our error (wrong, damaged, or defective product), we will arrange the return pickup or reimburse the return shipping cost.

How to Request a Return

To initiate a return:

Contact our customer support within 7 days of delivery.
Share your order number and the reason for the return.
Follow the return instructions provided by our support team.
Once the returned product passes inspection, your refund or exchange will be processed.