Shipping Policy

At Ratna Mahal Heritage Wear, we strive to ensure your order reaches you safely and on time.

Order Processing

• All orders are processed within 1–2 business days after successful payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During festive seasons or sale periods, processing times may be slightly longer.

Shipping Timeline

Estimated delivery times are:

• Standard Shipping (Within India): 3–7 business days.

• Delivery timelines may vary depending on your location and courier availability.

Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

• We may offer free shipping on selected orders or promotional campaigns.

Order Tracking

Once your order is shipped, you will receive a confirmation email or SMS containing your tracking details. You can use the tracking number to monitor your shipment's progress.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If the package cannot be delivered due to an incorrect address, unavailability of the recipient, or any other customer-related reason, additional shipping charges may apply for re-dispatch.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate when placing your order. Ratna Mahal Heritage Wear is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Delayed Deliveries

While we work with trusted courier partners, delivery timelines are estimates and may occasionally be affected by weather conditions, natural disasters, public holidays, strikes, or other unforeseen circumstances beyond our control.

Damaged Packages

If your package arrives visibly damaged, please refuse delivery if possible or contact our customer support within 48 hours of receiving the order. Please include clear photos of the package and the product to help us resolve the issue promptly.

International Shipping

Currently, Ratna Mahal Heritage Wear ships within India only. If we begin offering international shipping in the future, this policy will be updated accordingly.

Need Help?

If you have any questions regarding your shipment or delivery, please contact our customer support team with your order number. We're happy to assist you.